Student complaints in England and Wales reach record high

University students made a record number of complaints last year to the higher education watchdog in England and Wales, which expressed concern about “increasing levels of distress among students who are struggling to cope”, writes Sally Weale for The Guardian.

The Office of the Independent Adjudicator (OIA) received 2,850 complaints in 2022 – its highest ever number and a 3% increase on the previous year – which resulted in financial compensation of more than £1 million (US$1.2 million) in total.

The OIA hears appeals from students only if they have exhausted their institution’s internal procedures and are still dissatisfied. According to its annual report for 2022, 25% of complaints were justified, partly justified, or settled in favour of the student.
Full report on The Guardian site