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KENYA
How Kenyatta’s leader shattered the glass ceiling
Olive Mugenda is vice-chancellor of Kenyatta University, Kenya’s second largest institution by student numbers. For years she knocked on the doors of management, quietly but very persistently. When they opened, she entered enthusiastically – and made a major impact.

Mugenda rose through the academic ranks, from tutor to one of the most challenging jobs in East Africa’s biggest economy. Now in her sixth year at the helm of the university, she could be expected to be busy building a legacy, as she heads towards her end of term in three years.

But she seems to have already done that, judging by a raft of achievements she has pushed through at the institution. Kenyatta University is on a roll.

For instance, in the Webometrics global rankings of universities by web presence announced in early August, Kenyatta overtook Kenya’s private Strathmore University and closed the gap on local leader, the University of Nairobi. Kenyatta climbed 15 positions from last year to reach number 30 in Africa and 2,455 globally.

Mugenda believes the improved Webometrics ranking – which she said reflects the adoption of modern research, teaching and publishing methods – are an indication of Kenyatta’s rising activity and status.

“The rankings are telling as an indicator of growth. Great things are happening at the university. In 2006, in Africa we were not within the first 100. We have been overtaking close to 1,000 universities annually across the world.”

Under Mugenda’s watch, student numbers have tripled and satellite campuses have been established. The university is in the process of constructing a state-of-the-art referral hospital at the cost of KSh8 billion (US$95 million), which is more than the institution’s annual budget. The 500-bed hospital will be the country’s first fully fledged university hospital.

In 2009, Kenyatta University surprised the country by venturing into the mortuary business, having constructed a 50-body morgue at its school of applied human science, which also trains morticians.

The huge expansion and growing commercial activities of the university – the latter aimed at raising funds needed to cope with growing student numbers – have brought into focus the management and leadership acumen of Kenya’s first woman leader of a public university.

Mugenda’s story is of a village girl who rose from obscurity to the upper echelons of Kenya’s university leadership. She spoke to University World News about her journey through academia and her experiences as an African university leader.

Please tell us about your background, and how you came to be an academic.

Growing up in a village in Kikuyu constituency, an hour from Nairobi, Mugenda had no early plans to teach, let alone become the boss of a higher education institution.

After obtaining a bachelor of education (first class honours) from the University of Nairobi, she obtained masters and PhD degrees in family studies and consumer economics at Iowa State University in the United States.

“I had never thought of being an academic until I got a first class honours. At that time, a first class was such a big achievement and it helped me get to scholarships for a masters and PhD.

“That’s how I was introduced into the world of academia,” said the mother of two boys and two girls, who have taken after their parents – her husband is Professor Abel Mugenda of the University of Nairobi – and gone full-throttle into studies.

Mugenda returned to lecture at Kenyatta University. Professor Leah Marangu, who was at Kenyatta and is now vice-chancellor of Nazarene University – one of Kenya’s leading private universities – encouraged her dive into academia.

“She told us that the person who does well will come back to the university on the staff development programme. When I finished my studies, she got me to start off as a tutorial fellow in 1981.”

It was the beginning of an illustrious career.

Mugenda became a lecturer, and specialised in women’s education, home economics, statistics and research methodology. She contributed towards the restructuring and diversification of the home economics curriculum at Kenyatta, placing greater emphasis on emerging topics such as environmental sciences, public health and HIV-Aids management.

She rose to become head of department, dean of faculty and deputy vice-chancellor of finance and planning, “which exposed me to a lot of administrative and financial issues”, before beating three other (male) candidates to land the top job.

“It was the first time that vice-chancellors were hired competitively. Before that, you remember, they used to be appointed by the president.”
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So how does Mugenda manage the university, and what drives her?

“I am results-oriented. I don’t work just for the sake of work. It is dedication that has brought me this far. I have put in systems and directorates such that it is not just me who decides. At least 100 senior managers and chairs of departments make key decisions every day,” she said.

“I am patient but also demand results. You must go the extra mile to succeed. I consult a lot to make sure that the decisions we make are owned by a majority of people.”

She has survived many battles that could have cost her employment, especially in 2009 when she faced a parliamentary probe over a student strike. Some MPs called for her removal, saying she had mishandled the boycott, but Mugenda stood firm in defending her leadership.

“That was the most difficult time for me since taking over this job,” she recalled. “When I took office six years ago, I was naive. I thought all I needed to do was to work hard and things would fall into place.

“Later, I realised there were many clashing interests and had to be firm. This experience was the turning point for me. I had to be tolerant and learned to expect pressure and challenges.”

Being a woman made the job even tougher. Mugenda became vice-chancellor at a time when Kenyan society did not have faith in the ability of women to lead.

How would you describe your leadership style and approach?

“You must put in time, you must be passionate otherwise you won’t go far. You must be in control. You must be disciplined. You must set targets, as what gets measured gets done,” she explained.

Mugenda places great store in being honest. “I really can’t stand people who are dishonest. Because if you don’t say the truth – well, I find it very difficult to deal with people who are dishonest. Another thing I can say is that I work hard. I really put in time.

“Lastly, I like being innovative and creative. I don’t think we would be where we are today were it not for the innovative ideas and creativity. And most of them must come from the leader. If you wait for people below you to come up with those ideas, then it will not happen.

“I think I’m efficient in what I do, and I have discipline in the sense that I can decide I will do this and I will do it. Lastly, I think I’m a team player. I’m a team player because I’ve realised that you can’t work alone. You really must work with the senate and the council. You must work with your deputies if you want to succeed.”

Mugenda confessed to being impatient with people who do not meet their targets. “I have to work on that. Because I know that people cannot work maybe at the same speed that I work.”
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The whole question of integrity is also important, Mugenda continued. “You can be a very hard-working leader, a very good leader, but if you don’t have integrity, all that is wiped off. These are things I look for, even when I’m hiring.

“Are you a person who is self-driven? Do you want a job just because you want a good title and salary? Or are you really looking for targets? Are you a team player? Again, you can be very hard-working, but you can’t do everything alone.

“I think we are now getting good leaders. When there were political appointments, I could not have said that. The fact that it’s competitive, I can see that everybody is looking to meet targets. They are looking for ways of bringing universities forward. Definitely we are going in the right direction of what we should do as leaders. Targeting research and quality teaching and enhancing access.”
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How do you primarily spend your day?

Mugenda rises early, between 4.30 and 5am “depending on the work I have”. She labours away at home for around two hours, and gets to work between 7.30 and 8.00am, “because of that working at home first.

“We just work through, we don’t go for lunch. They bring me something to eat here. I’ve never gone for lunch. I just work. It’s not best practice but it’s just how we have come to work. With vice-chancellors, sometimes I wonder whether we are doing the right thing. Sometimes it is good to get away. But that’s not my style.”

The vice-chancellor and her team work late, at least until 8.00pm and sometimes up to 10.00pm. “At the end of the day, I feel I’ve given my best.”
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To keep on top of things, Mugenda keeps a diary on the wall and in her iPad. “At a glance I can see what is happening. My day is very very busy.”

Aside from routine meetings and obligations, she must keep track of many important things, such as proposals that need to be written. “Apart from the diary, which tells me what is happening each day, I also have my own things that I plan to accomplish.”
Click here for the video clip

Please tell us about your university and its main challenges

The role of deputy vice-chancellor, Mugenda said, was an eye-opener regarding what it takes to manage a large institution. It has become much larger – in terms of student numbers, infrastructure and the network of universities with which Kenyatta is associated – under her leadership.

Since she took over in 2006, student numbers have tripled, from 15,000 to around 45,000 this year, backed by some 1,000 academic staff. Her goal is to raise student numbers to more than 60,000 by the time she calls it a day in 2015. The number of schools has expanded from six to 13 and the number of satellite campuses has grown from zero to 10.

“When I was deputy vice-chancellor, my biggest assignment was to come up with a strategic plan – which I was later to implement.

“One decision we made was to diversify and get to the people, and that’s how we ended up opening the 10 satellite campuses and open learning centres which now take care of over 15,000 of our students,” she said.
Click here for the video clip

Expansion, Mugenda explained, has been driven by rising demand for higher education in Kenya. Student demand and competition between universities is piling pressure on institutions to grow and is forcing them to rethink fundraising and infrastructure plans.

“While the government has offered the right policy framework for the expansion of higher education, the pressure is on university heads to raise funds and enrol the growing number of students,” she said.

Many more Kenyans are seeking additional qualifications such as MBAs and others are rushing for first degrees. Latest statistics show that student enrolment has jumped by 65% over the past three years, from 120,000 in 2008 to 198,260 at the end of last year.

Economic Survey 2012 shows there are at least 67 universities – local and foreign – operating in Kenya, up from around 30 institutions five years ago.

With such a surge in numbers, the financing matrix has been getting complicated for public university heads, since the government can no longer keep up with the demand for subsidies.

Mugenda said that in 2006, Kenyatta University had a budget of KSh3 billion (US$38 million), 70% of which was funding from the government. Currently, the university has a budget of KSh7 billion (US$83 million) and only 45% comes in as government subsidies.

“The realisation is that we have to get 55% of the budget, which is very challenging. The capitation we get from government is not enough even to pay salaries,” she said. “The universities that are going to survive into the future are the ones which will be able to raise revenue from other sources.”

The focus now is on researchers and lecturers writing grant proposals, to help build the university’s research funding, Mugenda said, adding that Kenyatta has set up a directorate to drive this effort.
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“Quality of learning and funding challenges have been a big concern,” she said. Nevertheless, Kenyatta has been thriving in this environment fraught with challenges, which is a tribute to Mugenda’s leadership.

What changes are looming in Kenyan higher education

Kenya is in the process of implementing the Higher Education Bill 2012, which will among other things see the formation of a powerful regulator. The bill should be ready for implementation by September.

The changes come at a time when Kenya is looking to expand its higher education system to cope with rising demand for learning opportunities. With universities struggling with quality – they are weighed down by overflowing classes, strained facilities and a shortage of lecturers – they are finding it difficult to admit more students.

“We must keep growing the facilities. Universities must raise more funds from commercial activities to cope with this. It’s happening in Africa. It’s happening globally,” Mugenda said.

TEN QUESTIONS

What are the two or three words that most describe you?
Honest, hard-working and innovative.

In a few words, what are your major strengths?
Efficiency, discipline and a team player.

And your greatest weakness?
Impatience with people who don’t meet their targets.

Do you have a golden rule? A life motto?
Just be honest.

How would your personal assistant describe you?
She would say I am firm and someone who demands excellence. I have worked with her for 10 years and she knows me very well.

Who is the person who has most influenced your life?
Obviously, my mother.

What do you most admire in people?
Hand work and honesty. I hate pretenders.

Your favourite book or author?
I read a lot of John Maxwell books, because they talk about attitudes and winning.

Favourite music genre?
I listen to a lot of gospel music, especially the vernacular ones.

What do you most like to do with your leisure time
I used to go to the gym. Now I don’t. On Saturday I come to work. On Sunday I go to church and then come to work, or stay with family.

Mugenda is the author of several books, and so also devotes some of her 'off-time' to writing.

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